VIP support for customers
High Priority Support at world4you
Use our High Priority Support now and benefit from short waiting times if you have questions for our support team!
12 €
per month
Multilingual support
Short waiting times
Individual solutions
Increased availability
Trained team
from 12 €
product & services
Features of High Priority Support
Our High Priority Support offers top-notch assistance tailored to the individual needs and requirements of our customers.
Response Time
High Priority Support is our fastest support service, guaranteeing a maximum response time of 30 minutes during our service hours. This means you'll receive swift assistance within this timeframe to resolve urgent matters quickly.
Our dedicated team is ready to promptly handle your questions and inquiries. Your satisfaction is important to us, and with our High Priority Support, we ensure that you always receive timely assistance.
Our dedicated team is ready to promptly handle your questions and inquiries. Your satisfaction is important to us, and with our High Priority Support, we ensure that you always receive timely assistance.
Accessibility
With our High Priority Support, we now offer even greater accessibility! We guarantee that you can contact our support outside of our regular service hours, including weekends and holidays.
Your concerns are important to us, and we are available around the clock to assist you. You no longer need to worry when urgent questions arise because we are always here for you. You can rely on us because we are just a call away!
Your concerns are important to us, and we are available around the clock to assist you. You no longer need to worry when urgent questions arise because we are always here for you. You can rely on us because we are just a call away!
Data Recovery
Lastly, High Priority Support enables free data recovery using the available backups from world4you. If you accidentally delete or lose important data, you don't need to worry.
Whether it's personal memories or business-critical data, we take your data recovery seriously and ensure that you can rely on a smooth process. Our priority is to securely and seamlessly recover your data.
Whether it's personal memories or business-critical data, we take your data recovery seriously and ensure that you can rely on a smooth process. Our priority is to securely and seamlessly recover your data.
Get your High Priority Support
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Response timeduring service hours30 minutes
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Additional supportoutside of service hoursincluded
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Data recoveryFree
Our fairness promise
30 day money-back guarantee
Reliable support
Contract details
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Billingannually in advance
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Notice periodup to 1 monthbefore contract renewal
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Minimum contract term12 months
Legal
Prices include 20% VAT. Offers are partly dependent on minimum contract periods.
Domains are exempt from the 30 day money-back guarantee.
You can find our general terms and conditions here.
Domains are exempt from the 30 day money-back guarantee.
You can find our general terms and conditions here.
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Frequently Asked Questions
What information do I need to have on hand when calling world4you Support?
When you contact the support team at world4you, please have your customer number and (for billing inquiries) your invoice number ready. This allows us to ensure the most efficient processing of your request. If you've lost your customer number, we will need the name of your domain.
If you don't have a customer account withworld4you, you can still reach out to our support for guidance. In this case, we recommend that you inform yourself about your desired product on our website and prepare some information about your project so that we can assist you in choosing the best product for your needs.
If you don't have a customer account withworld4you, you can still reach out to our support for guidance. In this case, we recommend that you inform yourself about your desired product on our website and prepare some information about your project so that we can assist you in choosing the best product for your needs.
Who can I contact for technical questions?
Our general contact address for technical inquiries is support@world4you.com.
If you already have a customer account with world4you, please open a new ticket in the customer area under Package > Help / Support. This way, our support team can examine your issue in detail.
If you already have a customer account with world4you, please open a new ticket in the customer area under Package > Help / Support. This way, our support team can examine your issue in detail.
What can I do if my world4you account has been deactivated?
If you are trying to log in to your customer account, you may encounter the following error message: "Your account has been deactivated. Please contact support."
This means that your account has been deactivated, and you cannot log in to the customer area. It's possible that you've entered your password incorrectly ten times, or your account has been classified as inactive.
Please use our support form to contact our support team.
This means that your account has been deactivated, and you cannot log in to the customer area. It's possible that you've entered your password incorrectly ten times, or your account has been classified as inactive.
Please use our support form to contact our support team.
You are looking for personal assistance?
Our support team promptly and competently handles your request – and has been doing so for 26 years.