AI phone assistant or IVR-based phone chatbot?

For small and medium-sized businesses, the phone is one of the most important contact channels – and one of the biggest stumbling blocks at the same time. If you can't pick up, you lose customers. A 24/7 reception desk isn't an option for most. Phone automation is. But which solution really fits your business – a classic voice menu or an AI phone assistant? In this guide, we put both head-to-head so you know what you need before you invest.