Departments at world4you
Customer care
The Customer Care is the first point of contact for anyone reaching out to world4you. Regardless of the nature of the inquiry, this is where the process to solve the issue is set in motion.
Contact person for customers
Reliable & professional communication
Partnership with contact persons
Meet customer care
We aim to make our customers happy and help them move a step closer to their goals. As strong partners, we support them professionally and reliably with all their concerns.
15
employees
2
regular meetings per week
158
hours of monthly availability
215
Tickets per day
Skills
1st level support
2nd level support
Domain support
Billing
Technical know-how
Solution-oriented work
Empathy
Tools & Technologies
Elev.io
OTRS
FileZilla
pascom
Support Shell
AutoDNS
TeamViewer
Quotes from employees
Alex
Support Agent
I started at world4you as a complete beginner and was able to become a permanent help within a short time. I also particularly appreciate the joint activities and evenings.
Adnan
Tech Support Agent
Friendly, welcoming and helpful – these were my first impressions as a newcomer. Even after all these years, I can say that these qualities have remained and even strengthened.
Tamara
Team Lead Customer Support
As an employee who has progressed to management, it is important to me to support my team in the best possible way. Together, we strive for continuous improvement for our customers.
We especially appreciate these benefits
We asked the employees of the customer care which benefits they particularly appreciate.
Events
In addition to our Christmas and summer parties, we have a variety of joint events.
Fun Corner
We like to spend the evening together – playing on the Nintendo Switch or the soccer table.
Fitness Offer
Our regional sports partners offer sports sessions or training in the gym.
Workday
How it works with us: Highlights from our workday.
Constructive Exchange
Varied Tasks
Structured Ticketing System
Helpful FAQ Portal
Shared Afterwork Moments
Application
Is this important to us – is it important to you too?
We place great emphasis on a profound understanding of our customers' concerns and empathy.
Our employees stand out for their willingness to learn new programs and processes, as well as their technical understanding and strong logical reasoning. Respecting others in interactions with customers and colleagues is a natural part of our approach.
Our employees stand out for their willingness to learn new programs and processes, as well as their technical understanding and strong logical reasoning. Respecting others in interactions with customers and colleagues is a natural part of our approach.
Contact
Do you have any further questions? We're happy to answer them for you!
Fabian Jahl
Head of Customer Care
Email: fabian.jahl@world4you.com
Fabian Jahl
Head of Customer Care
Email: fabian.jahl@world4you.com
Do you want to be part of this department?
You can find open positions on our career page or send us an unsolicited application. We would love to get to know you!