Web hosting

World4You offers a variety of practical web hosting packages that allow you to go online within minutes. In this section, you will find the most important questions and answers about webhosting and webspace.

 

  • Webspace, or web hosting, describes a storage space for files on a server, which can be permanently accessed via the Internet.

     

    World4You offers webspace in the form of various packages within the Domainserver product family.
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  • In order to publish a website on the Internet, you need web hosting – or as we call it – a Domainserver. As a hosting provider, we provide you with a technical infrastructure. This will allow you to upload your content (websites, images, videos) so they can be permanently retrieved from the internet.

     

    Our servers are powerful and always online thanks to redundant storage. You do not have to operate your own server. With a World4You hosting, you get a complete package that will cover all requirements.

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  • In our Product overview you will find an overview of the available packages and services. If you don't know which package is the right fit for your needs, our support is ready and available to answer your questions! You can switch between packages, allowing you to react flexibly to your current requirements at any time.
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  • In order to transfer an existing domain to World4You, you have to specify that domain during your domain check on world4you.com. Once you complete the order process, we can collect your data and you will immediately have access to the World4You services.

     

    At the same time the domain transfer is started. You usually have to confirm this via email. In addition, our domain team will contact you. Some domains require an Auth Code for the transfer which you receive from your former provider. If you have any questions about the transfer, our support team is of course always available to assist you during this process.

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  • Yes. Of course, all World4You products are ad-free. There are no advertisements from World4You or other companies.
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  • Yes. There are no restrictions applied on our end. As a private individual and as a company, you can always publish commercial content on your website. Of course, you are obliged to comply with the applicable laws and requirements.
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  • Yes. You can upgrade your Domainserver package at any time. You can make this change at my.world4you.com under Webspace > Package Change. A downgrade is also possible depending on your contract.
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  • Yes. World4You does not limit the published content of its customers. Of course, the Austrian law applies, to which every customer is bound.
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  • World4You operates one of the most fail-safe web hosting services on the market. The included Twin Hosting feature distributes your data to two World4You data centres in Austria. This creates maximum availability and data security for our customers. Even if one entire data centre fails, your data remains available at the second location.
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  • No. For security reasons, the installation of Teamspeak is unfortunately not possible with our products.
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  • Yes. PHP and MySQL are included with every package (excl. Domainserver Basic).
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  • At the moment we provide version 5.4, 5.6 and PHP 7.2 (as of 2018).
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  • We are constantly updating the PHP versions offered. However, you can decide for yourself when you want to use a new PHP version. You can change PHP versions at any time at my.world4you.com under Webspace > Settings.

     

    Please note that your installation (Wordpress, Joomla, etc.) and your plugins must be compatible with the respective PHP version.
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  • You can find the PHP settings at my.world4you.com under Webspace > Settings.
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  • Yes. When switching packages, there is no data loss on your webspace. Normally, your account details will also not change.
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  • Yes. You can always upgrade your existing package to a larger package without switching costs. Updating to a current package is also possible. You can initiate an upgrade at my.world4you.com under Webspace > Package Change and an update at Webspace > Package Update.
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  • Principally no. However, you can always update your product for free at my.world4you.com under Webspace > Package Update. As a result, even as an existing customer, you can benefit from all product enhancements - free of charge.
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  • With the package update at my.world4you.com you can update your product for free. You can find this feature under Webspace > Package Update.

     

    As an existing customer, you benefit from the advantages of new packages after we adjust our products. As a result, f.e. more webspace can be available to you free of charge after the update. An exclusive service included with all our Domainserver products.

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  • If you already own a domain from another provider, you can use it with a Domainserver at World4You. Enter your existing domain name into the domain check and then select the option Assigned - Transfer. If you do not want a provider change, you will receive the necessary DNS data from World4You.
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  • Yes. An exchange can be carried out at any time for a one-time fee.

     

    If you want the exchange, order the new domain as DomainOnly. You can do this at my.world4you.com under Domains > Add Domains. The exchange can be initiated under Webspace > Domain Exchange .

     

    Please note that for newly registered domains, your website can go offline for up to 12 hours. Afterwards, your website will be available under the new domain as usual.
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  • A subdomain is subordinate to a main domain. You can recognise a subdomain by the fact that it is always in front of the domain name (separated by a dot). Here's an example:
    Domain
    www.beispielwebsite.at
    Subdomains (subordinate)
    shop.beispielwebsite.at
    subdomain.beispielwebsite.at
    w4y.beispielwebsite.at

    There are two ways to create a subdomain.

    If you would like to refer the subdomain to your webspace, you can create the subdomain at my.world4you.com under Webspace > Subdomains with the corresponding destination. This is where you enter the name and the destination of the subdomain. The directory is automatically created on your webspace. The contents of this directory can be called after a short time by entering the new subdomain in the browser window (examples: shop.beispielwebsite.at or subdomain.beispielwebsite.at).

     

    If you want to link your subdomain externally, you can do this in DNS management at my.world4you.com under Domains > DNS. Here you can you set up your desired subdomain and refer to external content with the A or CNAME records (example: w4y.beispielwebsite.at).

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  • Yes. Access to your web server via Shell is possible directly at my.world4you.com. The login can be activated under Webspace > Terminal. With our vServer and/or root server products, a direct SSH access (for example via Putty) is also possible.
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  • The registration of a domain or installation of your server is completed in a matter of minutes, at any time of day. Upon completion of the setup process, you will be provided with all necessary data via email.
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  • The file or page that should be loaded when you visit your website must be named index.html, index.htm or index.php.
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  • The main domain normally points to the main directory. You can, however, forward your domain to a subdirectory via the .htaccess file. In order to do that, create a file with the name .htaccess and insert the following content:
    RewriteEngine On
    RewriteRule ^$ /subfolder [L]
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    This will redirect the domain to the subdirectory.
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  • If a homepage is delivered with https://, then all resources of this homepage must be delivered encrypted. An image, a JavaScript, etc. must also be loaded via https://.

     

    Please note:

    • Always use https:// URLs when uploading resources to your website.
    • Use the Content-Security-Policy-Report-Only header, to examine Mixed-Content errors on your page.
    • Use the upgrade-insecure-requests CSP policy to protect your visitors from insecure content.

     

    The Google Developer Help Center provides a helpful article to help you troubleshoot your site: https://developers.google.com/web/fundamentals/security/prevent-mixed-content/fixing-mixed-content
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  • There are two ways to include a favicon in a page:

     

    1. Upload a favicon.ico file to the root directory of the domain, for example at http://www.beispielwebsite.at/favicon.ico.
    2. Reference a file via an HTML element, which is integrated in the head data (<head>) of an HTML page. According to the HTML standard, this is a link with two relationships: shortcut and icon. In many browsers it is enough to specify only icon and not shortcut. The following code would be used for the domain name www.examplewebsite.at
    <link rel="shortcut icon" href="http://www.beispielwebsite.at/favicon.ico" type="image/x-icon">
    <link rel="icon" href="http://www.beispielwebsite.at/favicon.ico" type="image/x-icon">
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  • If instead of your desired images only a frame with a red cross is displayed, that can have two common reasons:

     

    • The image link is not correct. In this case, pay attention to the correct path. The HTML code is case-sensitive.
    • The image was linked, but not uploaded to the webspace. In this case, upload the image and then test the site again.
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  • This article is about the following error message. The one you see may be slightly different:

     

    Fatal error: Allowed memory size of 20971520 bytes exhausted (tried to allocate 32 bytes) in /home/....../web/t3lib/class.t3lib_div.php on line 2285

     

    Some templates, for example TemplaVoila for Typo3, have an above-average PHP memory limit. You can increase it for free by 25% at my.world4you.com under Webspace > Settings. If this increase is not sufficient, we recommend upgrading to a more powerful Domainserver package under Webspace > Package Change.

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  • You can check your webspace at my.world4you.com under Your User Account > Package Overview > Show. For customers of the Domainserver Pro, the storage space is unlimited, so in this case, the state is not specified.
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  • Directory listing allows you to automatically output a table of contents from specific directories on your Domainserver, unless there is a start page (index.php, index.html etc.). Deactivating the directory listing is possible at my.world4you.com under Webspace > Settings > Additional server settings. For safety reasons, it is recommended to set this option to Off.
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  • Yes. There is no limit to how often files can be downloaded from or uploaded to the server. If the file is overwritten, the new version will be displayed on your website.
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  • World4You provides a guestbook via Easy.Install. This guestbook can also be created in a subdirectory. Afterwards you have to place a corresponding link on your website, in order to draw your visitors' attention to your guest book.
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  • World4You provides graphical statistics of your website's visitors. These can be reached, for example, via http://www.beispielwebsite.at/stats. Of course, you can also protect this directory with a user name and password at my.world4you.com under Webspace > Directory Protection.

     

    You can find a lot of classic counter scripts via Google search. You can easily install these on your Domainserver. Alternatively, our Do-It-Yourself Designer includes a counter widget that you can easily drag and drop into your website.
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  • An update of your website via Easy.Install is not possible. Updates can be done easily and simply in the respective backend of the installed platform.

     

    Easy.Install is intended only for installing an application (such as Joomla, Wordpress).
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  • At World4You, you can use directory protection to protect your subfolders or subdirectories with a user query. When the protected area is opened, a command prompt opens where user name and password must be entered in order to access the directory. Of course, search engines do not have access to the corresponding directory.

     

    You can create user names at my.world4you.com under Webspace > Directory Protection. An example of such directory protection can be found at https://www.beispielwebsite.at/secure.
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  • The .htaccess configuration file allows you to block IP addresses that are not supposed to access specific parts of your homepage. Create a file named .htaccess with the following content using a text editor, such as Notepad:
    # Description: IP lock
    order deny,allow
    deny from 123.456.789.9
    allow from all
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    In our example, the 123.456.789.9 is blocked for access. As soon as you place this file in your root directory or in a subdirectory, the content is protected against access by the blocked IP.
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  • Common errors in this context are invalid entries in a .htaccess file. Please search for this file on your webspace and check the entries. Entries such as options, php_flag, php_value etc. are not allowed and must be deleted or commented out. Most of the changes can be made at my.world4you.com under Webspace > Settings.

     

    If this is not the cause, please also examine your error log file, which is available in the ErrorLogs tab. Additionally, you can always contact our support at Help / Support > Helpdesk.

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  • Yes. You can use .htaccess in conjunction with error pages, directory protection and mod_rewrite. .htaccess files cannot be used with the Domainserver Basic package.
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  • Statistics can be accessed by attaching /stats to your domain (e.g., beispielwebsite.at/stats) . Here is a brief explanation of the terms of the statistics:

     

    Hits

    A hit is a single request from a browser to a web server. This can be an HTML file, but also a single image or a sound file. If a website contains several images and text, each of these elements generates a hit when the page is called up. The number of hits is therefore not an accurate indicator of the number of visitors to a website and not as an overall site success review.

    Files

    Files may include data in the form of text, images or otherwise. Files can have different formats. To know what it is, there is an appendix (.doc, .gif, .txt) at the end of the filename. The format depends on the structure of the data, because the different programs use different file structures. There is also a difference between the normal and the executable files. Normal files can only be processed or rendered. These are for example .txt and .gif files. The executables (.exe, .bat) contain commands for the machine.

     

    There are also files that combine both types. The .doc file, for example, may contain executable macros.

    The operating system independently stores specific information about each file. These are available in Windows by right-clicking on the file and then selecting Properties from the appearing menu. In the window that opens, you can see when the file was created, when it was last modified, hidden, etc. The term file is also commonly used in URLs (for example, file:/// ...). If such a URL appears in the address bar of the browser, you are not looking at a document on the Internet, but a file on the computer.

    Pages

    This is the number of pages.

    Visits

    Visits are the most significant indicator. The number of visits tells us how many times a page has been visited. A visit counts the page access of a browser, which takes place from outside the relevant website. A usage process only counts as a new visit after the IVW procedure if there is a break of at least 60 seconds between the last and the current external page request.

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  • The country resolution of your access statistics may not be enabled. You can activate this feature at any time at my.world4you.com under Webspace > Access-Statistics .
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  • As of PHP 5.6, default_charset = UTF-8 is configured by default. The use of a different encoding standard (for example, ISO-8859-1) can lead to problems. For more information, visit the PHP website: http://php.net/manual/de/ini.core.php#ini.default-charset.
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  • This error occurs when your PHP application wants to establish a TCP Port 80 connection to the outside world. These connections are blocked by our firewalls for security reasons. We protect our customers from hacking scripts that activate malicious code.

     

    Many standard hosts are already active in our firewall anyway. If your desired host is blocked, please let us know via ticket at my.world4you.com under Help / Support > Contact Helpdesk. After that, we briefly check the host for your safety, and then unlock it as soon as possible.

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  • Yes. You can change both at my.world4you.com under Webspace > Settings. These options increase the memory_limit and max_execution time by 25%.
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  • The standard forwarding is forwarded to DomainOnly with HTTP/1.1 301 Moved Permanently. Standard forwarding can be activated during the purchase process or subsequently at my.world4you.com under Webspace > Forwarding.
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  • The main sources of error for Internal Server Errors and their solutions are:

     

    • If you want to install OwnCloud with MySQL, you need the InnoDB storage engine. An installation of OwnCloud with the storage engine MyISAM is technically not possible. At my.world4you.com under Webspace > Database, you can purchase an InnoDB database and add it to your Domainserver package. Alternatively, you can perform the installation with a SQLite database.
    • Errors may also occur if you have activated PageSpeed (mod_pagespeed) on your Domainserver. To prevent errors with PageSpeed and OwnCloud, you must disable this module.
    • In the .htaccess file, the Options command was not commented out with a hashtag symbol ("#"). In this particular case, you have to comment it out manually.
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  • If you do not want to send emails via Sendmail or the PHP mail() function, you can use our SMTP server. We recommend the following configuration for bigger numbers, such as 500 emails per day.

    Description Content
    Mailserver: websmtp.world4you.com

    User Name (SMTP Authentication):

    One of your email addresses
    Password: Password for the email address
    Port: Port 25 (=Standard)
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  • With web statistics or web analytics you get an overview of your website traffic. You can see, for example, the number of visitors, frequently accessed websites and much more information.

     

    At World4You, web statistics are included. You can activate and retrieve them at my.world4you.com under Webspace > Access-Statistics. These statistics are automatically updated daily.

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  • Yes. You can set up and manage your cron jobs at any time at my.world4you.com under Webspace > Cron Jobs.

     

    If this menu item is not available, cron jobs may not be included in your package. In order to be able to use cron jobs, a package change to a product that supports cron jobs is necessary. You can change your product at my.world4you.com under Webspace > Package Change . You can find information on our current Domainserver packages on world4you.com.
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  • At World4You, we always keep our systems up to date and will take the appropriate measures to get rid of the CPU bug. Short service interruptions may occur in the updating process.

     

    However, please check your own hardware (PC, smartphone, tablet etc.) and install the available updates as well.

     

    For more information, visit meltdownattack.com.

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  • You can connect your multidomain to a subfolder of the main webspace or to the root directory.

     

    If an installation for your DomainOnly has been made in a subfolder, the corresponding path can be specified during the multidomain assignment (www.beispielwebsite.at/beispielordner). If you want to point to the root directory, leave the slash symbol "/".

     

    During multidomain assignment, all created mailboxes of the main domain receive an alias for the newly assigned domains.

     

    For example: hello@beispielwebsite.at is the mailbox of your domain beispielwebsite.at. At the same time you have activated beispielhomepage.at. This means that you can be reached via hello@beispielwebsite.at and hello@beispielhomepage.at. However, the administration and sending of emails is only possible from hello@beispielwebsite.at.

     

    If you need a complete mailbox to send emails from your new domain (in this case, beispielhomepage.at), you will need to purchase a Domainserver package. A Domainserver package already includes its own email server.

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  • The web servers generate logfiles containing the following information:

     

    • the website (URL)
    • the browser and its version
    • the operating system used
    • the referrer URL (the previously visited page)
    • Host name and IP address of the accessing computer
    • the time of the server request

     

    Information on deleting the log files can be found here.
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FTP
Database
  • A database is a system for electronic data management. Its main role is to provide efficient, permanent and conflict-free storage for large data volumes as well as to make necessary subsets of data available to users and application programs in different, requirement-based formats.

     

    Databases are required for most websites. High performance of database systems is essential to ensure quick website loading times.

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  • You can set up and administer a database at my.world4you.com under Webspace > MySQL Database. Alternatively, you can also go directly to phpMyAdmin via the direct link https://mysqlsvradmin.world4you.com and manage your created database.
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  • If you create a new database on my.world4you.com, you will receive the access data automatically via email. You can also customise the data and have it sent to you at Webspace > MySQL Database.
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  • No. Unfortunately that is not possible. However, at my.world4you.com under Webspace > Database, you can use the comment field to describe your database.
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  • World4You uses the standardized mySQL database format myISAM (My Indexed Sequential Access Method). myISAM is characterised by high efficiency compared to other table types supported by mySQL and supports a powerful full-text search.

     

    InnoDB databases are optionally available and can be activated directly at my.world4you.com under Webspace > Database.

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  • Per default, the currently available version of MySQL is version 5.5.

     

    Optionally, we provide follow-up versions per request. In this case please contact our support at my.world4you.com under Help / Support > Contact Helpdesk.

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  • If you have problems with referential integrity (foreign key) or with transaction security, looking at the database engine can be helpful. There are differences between the popular database engines MyISAM and InnoDB.

     

    MyISAM is perfect for large databases where there are many read operations and very few write operations. The technical term for such an area of application is data warehousing. The advantage of this is that a MyISAM database provides fast results in reading operations and can handle extremely large amounts of data very well. The downside: Foreign keys and transactions are not supported. Commands like on update cascade, on delete cascade or begin transaction cannot be used, they will be ignored.

     

    This is possible with the InnoDB database. If you do not want to do without the features mentioned above in your web application, you must select an InnoDB database, which you can purchase at my.world4you.com under Webspace > Database.

     

    When you create an InnoDB database, it is always empty. You can import an existing database via the Export / Import feature in the MySQL Administration.

     

    Additional Information

    More information can be found here:

    Sometimes you may experience problems when developing web applications locally on your computer (on the InnoDB engine) and then uploading them online to another database engine. Therefore, always check the configuration when copying projects between different server environments.
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  • You can go into the administration (phpMyAdmin) of the respective MySQL database at my.world4you.com under Webspace > Database .

     

    1. Click Export directly on the start page. Here you can highlight your database in blue.
    2. Then select your export method. Quick/Schnell means that all tables are backed up. Customised/Angepasst means that individual tables can be selected or deselected for backup.
    3. Then you have to select an export format. We recommend SQL.
    4. Click OK and the .sql file will be made available for download directly.
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  • No. External access to our databases is not allowed for security reasons. Please use the interface provided by World4You to administer your database.

     

    Alternatively, we can enable a static IP address for external access this is possible with the Domainserver Pro package. In this case, please contact our support at my.world4you.com under Help / Support > Contact Helpdesk .

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  • Yes. At https://mysqlsvradmin.world4you.com you can access phpmyadmin to manage your databases.
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  • Since MySQL 5.5.3 there are e.g. the backward compatible, new Unicode standards supporting utf8mb4 encoding. But if an export is made with a new version and tries to import the data into an old MySQL database, this can lead to an error concerning unsupported character encodings. Here's an example:

     

    w4y-at-faq-mysql-error

     

    In this case, it should be enough to open the SQL export replace the line

    /*!40101 SET NAMES utf8mb4 */;

    with

    /*!40101 SET NAMES utf8 */;

     

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SSL
  • Secure Sockets Layers (SSL) are small files that connect a cryptographic key to your data. As soon as SSL is installed on a web server, the https protocol is activated and secure connections from web server to browser are made possible. SSL is considered a new security standard and is used to secure credit card transactions, data transfers and logins.
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  • Yes. World4You offers a variety of SSL certificates, which you can access on our website under Homepage & Webhosting > SSL Certificates.

     

    The Let's Encrypt Certificate is a certificate that is provided 100% free of charge to all World4You customers. Exclusively for all World4You customers the hosting of this SSL certificate is free. Every three months we take care of the automatic extension. This certificate can be used by any domain owner in the world.

     

    Our standard SSL certificate is a certificate which we request individually for your domain at the certification authority. These certificates have the latest encryption and are regularly updated to the latest security standards when available. In any case, both certificates ensure that your website can be displayed as safe and no more browser warnings are issued.

     

    The Premium SSL certificate is also requested individually for your domain and also ensures that your homepage can be displayed as safe. In addition, this certificate has its own IP. For example, this is needed for payment modules in online shops, if payment methods such as credit card or Sofortüberweisung are being offered.

    We also offer the Wildcard SSL package to our customers, which in addition to the standard SSL enhances browser compatibility, gives you a separate IP address and the wildcard certificate for encryption of any subdomains (eg https://subdomain.beispielwebsite.at/).

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  • Yes. Google and other search engines rate SSL-encrypted websites as safe and therefore give a higher score. For the search engine optimisation (SEO) SSL is absolute standard and therefore indispensable.
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  • No. You don’t have to change anything.
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  • No. Let's Encrypt is also 100% free the following year.
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  • Yes. World4You supports SSL encrypted communication and recommends its use.
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  • If your email client delivers an error message, this indicates that you are using outdated software. In all likelihood, your software (for example, Windows XP, Outlook 2000/2003) uses an old and security-critical SSL version or does no longer support the current security standard. Using older SSL versions poses a high security risk and virtually eliminates encryption.

     

    In order to solve this problem, please update your applications in order to be able to access the systems again in encrypted form. Until then, access is only possible without encryption. You can disable SSL encryption at any time in your account settings.

     

    Our urgent recommendation is a timely update of your software.
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