World4You offers a variety of practical web hosting packages that allow you to go online within minutes. In this section, you will find the most important questions and answers about webhosting and webspace.
What is webspace?
Why do I need a domain server?Print article
In order to publish a website on the Internet, you need web hosting – or as we call it – a Domainserver. As a hosting provider, we provide you with a technical infrastructure. This will allow you to upload your content (websites, images, videos) so they can be permanently retrieved from the internet.
Our servers are powerful and always online thanks to redundant storage. You do not have to operate your own server. With a World4You hosting, you get a complete package that will cover all requirements.
Which is the best hosting package for me?Print articleIn our Product overview you will find an overview of the available packages and services. If you don't know which package is the right fit for your needs, our support is ready and available to answer your questions! You can switch between packages, allowing you to react flexibly to your current requirements at any time.
How can I switch to World4You?Print article
In order to transfer an existing domain to World4You, you have to specify that domain during your domain check on world4you.com. Once you complete the order process, we can collect your data and you will immediately have access to the World4You services.
At the same time the domain transfer is started. You usually have to confirm this via email. In addition, our domain team will contact you. Some domains require an Auth Code for the transfer which you receive from your former provider. If you have any questions about the transfer, our support team is of course always available to assist you during this process.
Are World4You products ad-free?Print articleYes. Of course, all World4You products are ad-free. There are no advertisements from World4You or other companies.
Can I put commercial content online as a private person?Print articleYes. There are no restrictions applied on our end. As a private individual and as a company, you can always publish commercial content on your website. Of course, you are obliged to comply with the applicable laws and requirements.
Can I switch packages later?
Is erotic content allowed?Print articleYes. World4You does not limit the published content of its customers. Of course, the Austrian law applies, to which every customer is bound.
How secure is hosting at World4You?Print articleWorld4You operates one of the most fail-safe web hosting services on the market. The included Twin Hosting feature distributes your data to two World4You data centres in Austria. This creates maximum availability and data security for our customers. Even if one entire data centre fails, your data remains available at the second location.
Can I install Teamspeak on my webspace?Print articleNo. For security reasons, the installation of Teamspeak is unfortunately not possible with our products.
Can I use PHP and mySQL?Print articleYes. PHP and MySQL are included with every package (excl. Domainserver Basic).
Which PHP version is currently available?Print articleAt the moment we provide version 5.4, 5.6 and PHP 7.2 (as of 2018).
Will my PHP version be updated automatically?Print article
We are constantly updating the PHP versions offered. However, you can decide for yourself when you want to use a new PHP version. You can change PHP versions at any time at my.world4you.com under Webspace > Settings.Please note that your installation (Wordpress, Joomla, etc.) and your plugins must be compatible with the respective PHP version.
Where do I manage my PHP settings?
Will I keep my data after a package change?Print articleYes. When switching packages, there is no data loss on your webspace. Normally, your account details will also not change.
Can I upgrade my package or update it to current packages?
Will my package be automatically updated?
Why should I make a package update?Print article
As an existing customer, you benefit from the advantages of new packages after we adjust our products. As a result, f.e. more webspace can be available to you free of charge after the update. An exclusive service included with all our Domainserver products.
I already have a domain. How do I use this domain with a Domainserver package?Print articleIf you already own a domain from another provider, you can use it with a Domainserver at World4You. Enter your existing domain name into the domain check and then select the option Assigned - Transfer. If you do not want a provider change, you will receive the necessary DNS data from World4You.
Can I transfer my existing webspace to a new domain?Print article
Yes. An exchange can be carried out at any time for a one-time fee.Please note that for newly registered domains, your website can go offline for up to 12 hours. Afterwards, your website will be available under the new domain as usual.
What are subdomains? How do subdomains work?Print articleA subdomain is subordinate to a main domain. You can recognise a subdomain by the fact that it is always in front of the domain name (separated by a dot). Here's an example:
There are two ways to create a subdomain.
If you would like to refer the subdomain to your webspace, you can create the subdomain at my.world4you.com under Webspace > Subdomains with the corresponding destination. This is where you enter the name and the destination of the subdomain. The directory is automatically created on your webspace. The contents of this directory can be called after a short time by entering the new subdomain in the browser window (examples: shop.beispielwebsite.at or subdomain.beispielwebsite.at).
If you want to link your subdomain externally, you can do this in DNS management at my.world4you.com under Domains > DNS. Here you can you set up your desired subdomain and refer to external content with the A or CNAME records (example: w4y.beispielwebsite.at).
Can I access my webspace via SSH?
How long does it take to set up my services?Print articleThe registration of a domain or installation of your server is completed in a matter of minutes, at any time of day. Upon completion of the setup process, you will be provided with all necessary data via email.
How should my start page be named?Print articleThe file or page that should be loaded when you visit your website must be named index.html, index.htm or index.php.
How do I forward my domain to a subfolder?Print articleThe main domain normally points to the main directory. You can, however, forward your domain to a subdirectory via the .htaccess file. In order to do that, create a file with the name .htaccess and insert the following content:
RewriteEngine On RewriteRule ^$ /subfolder [L]To copy, press Ctrl + CCopied to clipboardThis will redirect the domain to the subdirectory.
How do I fix a site with blocked mixed content?Print article
If a homepage is delivered with
The Google Developer Help Center provides a helpful article to help you troubleshoot your site: https://developers.google.com/web/fundamentals/security/prevent-mixed-content/fixing-mixed-content
- Always use
https://URLs when uploading resources to your website.
- Use the
Content-Security-Policy-Report-Onlyheader, to examine Mixed-Content errors on your page.
- Use the
upgrade-insecure-requestsCSP policy to protect your visitors from insecure content.
- Always use
How do I create my own favicon?Print article
There are two ways to include a favicon in a page:
- Upload a favicon.ico file to the root directory of the domain, for example at http://www.beispielwebsite.at/favicon.ico.
- Reference a file via an HTML element, which is integrated in the head data (
<head>) of an HTML page. According to the HTML standard, this is a link with two relationships: shortcut and icon. In many browsers it is enough to specify only icon and not shortcut. The following code would be used for the domain name www.examplewebsite.at
<link rel="shortcut icon" href="http://www.beispielwebsite.at/favicon.ico" type="image/x-icon"> <link rel="icon" href="http://www.beispielwebsite.at/favicon.ico" type="image/x-icon">To copy, press Ctrl + CCopied to clipboard
My pictures are not being displayed. Why do I only see a red cross?Print article
If instead of your desired images only a frame with a red cross is displayed, that can have two common reasons:
- The image link is not correct. In this case, pay attention to the correct path. The HTML code is case-sensitive.
- The image was linked, but not uploaded to the webspace. In this case, upload the image and then test the site again.
I get the error "Fatal error. Allowed memory size ...". What can I do?Print article
This article is about the following error message. The one you see may be slightly different:Fatal error: Allowed memory size of 20971520 bytes exhausted (tried to allocate 32 bytes) in /home/....../web/t3lib/class.t3lib_div.php on line 2285
Some templates, for example TemplaVoila for Typo3, have an above-average PHP memory limit. You can increase it for free by 25% at my.world4you.com under Webspace > Settings. If this increase is not sufficient, we recommend upgrading to a more powerful Domainserver package under Webspace > Package Change.
Where can I see how much webspace is left in my package?
How can I disable directory listing?Print articleDirectory listing allows you to automatically output a table of contents from specific directories on your Domainserver, unless there is a start page (index.php, index.html etc.). Deactivating the directory listing is possible at my.world4you.com under Webspace > Settings > Additional server settings. For safety reasons, it is recommended to set this option to Off.
Is it possible to upload the files as often as I like and are the files always updated on the server?Print articleYes. There is no limit to how often files can be downloaded from or uploaded to the server. If the file is overwritten, the new version will be displayed on your website.
How can I set up a guestbook on my website?
How can I install a counter on my website?Print article
World4You provides graphical statistics of your website's visitors. These can be reached, for example, via http://www.beispielwebsite.at/stats. Of course, you can also protect this directory with a user name and password at my.world4you.com under Webspace > Directory Protection.
How can I update my website via Easy.Install?Print article
An update of your website via Easy.Install is not possible. Updates can be done easily and simply in the respective backend of the installed platform.Easy.Install is intended only for installing an application (such as Joomla, Wordpress).
How does directory protection work?Print article
At World4You, you can use directory protection to protect your subfolders or subdirectories with a user query. When the protected area is opened, a command prompt opens where user name and password must be entered in order to access the directory. Of course, search engines do not have access to the corresponding directory.
How can I block an IP address?Print articleThe .htaccess configuration file allows you to block IP addresses that are not supposed to access specific parts of your homepage. Create a file named .htaccess with the following content using a text editor, such as Notepad:
# Description: IP lock order deny,allow deny from 123.456.789.9 allow from allTo copy, press Ctrl + CCopied to clipboardIn our example, the
123.456.789.9is blocked for access. As soon as you place this file in your root directory or in a subdirectory, the content is protected against access by the blocked IP.
I'm getting an Internal Server Error. What can I do?Print article
Common errors in this context are invalid entries in a .htaccess file. Please search for this file on your webspace and check the entries. Entries such as
php_valueetc. are not allowed and must be deleted or commented out. Most of the changes can be made at my.world4you.com under Webspace > Settings.
If this is not the cause, please also examine your error log file, which is available in the ErrorLogs tab. Additionally, you can always contact our support at Help / Support > Helpdesk.
Do .htaccess files work on the web server?Print articleYes. You can use .htaccess in conjunction with error pages, directory protection and mod_rewrite. .htaccess files cannot be used with the Domainserver Basic package.
What do the terms in the access statistics mean?Print article
Statistics can be accessed by attaching /stats to your domain (e.g., beispielwebsite.at/stats) . Here is a brief explanation of the terms of the statistics:
A hit is a single request from a browser to a web server. This can be an HTML file, but also a single image or a sound file. If a website contains several images and text, each of these elements generates a hit when the page is called up. The number of hits is therefore not an accurate indicator of the number of visitors to a website and not as an overall site success review.
Files may include data in the form of text, images or otherwise. Files can have different formats. To know what it is, there is an appendix (.doc, .gif, .txt) at the end of the filename. The format depends on the structure of the data, because the different programs use different file structures. There is also a difference between the normal and the executable files. Normal files can only be processed or rendered. These are for example .txt and .gif files. The executables (.exe, .bat) contain commands for the machine.
There are also files that combine both types. The .doc file, for example, may contain executable macros.
The operating system independently stores specific information about each file. These are available in Windows by right-clicking on the file and then selecting Properties from the appearing menu. In the window that opens, you can see when the file was created, when it was last modified, hidden, etc. The term file is also commonly used in URLs (for example, file:/// ...). If such a URL appears in the address bar of the browser, you are not looking at a document on the Internet, but a file on the computer.
This is the number of pages.
Visits are the most significant indicator. The number of visits tells us how many times a page has been visited. A visit counts the page access of a browser, which takes place from outside the relevant website. A usage process only counts as a new visit after the IVW procedure if there is a break of at least 60 seconds between the last and the current external page request.
Why does the country resolution not work in my statistics?
Why are my special characters and umlauts not being displayed in PHP 5.6?Print articleAs of PHP 5.6, default_charset = UTF-8 is configured by default. The use of a different encoding standard (for example, ISO-8859-1) can lead to problems. For more information, visit the PHP website: http://php.net/manual/de/ini.core.php#ini.default-charset.
Why am I getting the error "HTTP request failed! HTTP/1.0 403 Forbidden" in my PHP application?Print article
This error occurs when your PHP application wants to establish a TCP Port 80 connection to the outside world. These connections are blocked by our firewalls for security reasons. We protect our customers from hacking scripts that activate malicious code.
Many standard hosts are already active in our firewall anyway. If your desired host is blocked, please let us know via ticket at my.world4you.com under Help / Support > Contact Helpdesk. After that, we briefly check the host for your safety, and then unlock it as soon as possible.
Can I change the PHP memory_limit or max_execution_time?
What is the HTTP code for "normal forwarding"?
I get an internal server error on OwnCloud. How can I solve this?Print article
The main sources of error for Internal Server Errors and their solutions are:
- If you want to install OwnCloud with MySQL, you need the InnoDB storage engine. An installation of OwnCloud with the storage engine MyISAM is technically not possible. At my.world4you.com under Webspace > Database, you can purchase an InnoDB database and add it to your Domainserver package. Alternatively, you can perform the installation with a SQLite database.
- Errors may also occur if you have activated PageSpeed (mod_pagespeed) on your Domainserver. To prevent errors with PageSpeed and OwnCloud, you must disable this module.
- In the .htaccess file, the Options command was not commented out with a hashtag symbol ("#"). In this particular case, you have to comment it out manually.
How can I send SMTP emails via my website?Print article
If you do not want to send emails via Sendmail or the PHP
mail()function, you can use our SMTP server. We recommend the following configuration for bigger numbers, such as 500 emails per day.
Description Content Mailserver: websmtp.world4you.com
User Name (SMTP Authentication):
One of your email addresses Password: Password for the email address Port: Port 25 (=Standard)
What are webstatistics? Does World4You offer those?Print article
With web statistics or web analytics you get an overview of your website traffic. You can see, for example, the number of visitors, frequently accessed websites and much more information.
Can I set up a cron job with my domain server?Print articleIf this menu item is not available, cron jobs may not be included in your package. In order to be able to use cron jobs, a package change to a product that supports cron jobs is necessary. You can change your product at my.world4you.com under Webspace > Package Change . You can find information on our current Domainserver packages on world4you.com.
What action will be taken against the Meltdown & Spectre Bug?Print article
At World4You, we always keep our systems up to date and will take the appropriate measures to get rid of the CPU bug. Short service interruptions may occur in the updating process.However, please check your own hardware (PC, smartphone, tablet etc.) and install the available updates as well.
For more information, visit meltdownattack.com.
What are the features of a multidomain?Print article
You can connect your multidomain to a subfolder of the main webspace or to the root directory.
If an installation for your DomainOnly has been made in a subfolder, the corresponding path can be specified during the multidomain assignment (www.beispielwebsite.at/beispielordner). If you want to point to the root directory, leave the slash symbol "/".
During multidomain assignment, all created mailboxes of the main domain receive an alias for the newly assigned domains.For example: firstname.lastname@example.org is the mailbox of your domain beispielwebsite.at. At the same time you have activated beispielhomepage.at. This means that you can be reached via email@example.com and firstname.lastname@example.org. However, the administration and sending of emails is only possible from email@example.com.
If you need a complete mailbox to send emails from your new domain (in this case, beispielhomepage.at), you will need to purchase a Domainserver package. A Domainserver package already includes its own email server.
Which data is being protocolled by the webserver?Print article
The web servers generate logfiles containing the following information:
Information on deleting the log files can be found here.
- the website (URL)
- the browser and its version
- the operating system used
- the referrer URL (the previously visited page)
- Host name and IP address of the accessing computer
- the time of the server request
How do I upload or copy files to my server?
I forgot my FTP password! What now?
Why do I see old files on my website, even though they have been updated in my FTP program?Print articleIf you can not see the current version of your website, it may be that you still have the old data in your browser's cache. Please clear the cache of your browser to solve the problem or test your website with an alternative browser.
Why do I get the error message "Quota limit exceeded" during FTP upload?Print articleThis error message from your FTP program indicates that you have exhausted or exceeded your web space. Please check if the services of your package still correspond to those of the current packages at my.world4you.com under Webspace > Package Update. If not, you can update your package for free. Alternatively, you can also initiate a package change under Webspace > Package Change.
My FTP program says "530 Login authentication failed!". What does that mean?Print article
The error message states that you have entered either an incorrect username and/or password. The access data for FTP was sent to you as a data sheet during registration. Please check the entered password and your user ID.
What are the paths to Perl/Sendmail/ImageMagick?Print article
The paths are as follows:
Application or programming language Path Perl /usr/bin/perl Sendmail /usr/sbin/sendmail ImageMagick /usr/bin/php_safemode/
Where do I have to put my CGI scripts?Print article
You do not need a special directory. You can always execute scripts everywhere.Pay attention to the correct file permissions. CGI scripts must be set to CHMOD 755.
What is a database?Print article
A database is a system for electronic data management. Its main role is to provide efficient, permanent and conflict-free storage for large data volumes as well as to make necessary subsets of data available to users and application programs in different, requirement-based formats.
Databases are required for most websites. High performance of database systems is essential to ensure quick website loading times.
How can I create and manage a MySQL database?
Where can I find my MySQL access data?
Can I rename my database?
Which database format is supported?Print article
World4You uses the standardized mySQL database format myISAM (My Indexed Sequential Access Method). myISAM is characterised by high efficiency compared to other table types supported by mySQL and supports a powerful full-text search.
Which mySQL versions are available?
What is the difference between MyISAM and InnoDB?Print article
If you have problems with referential integrity (foreign key) or with transaction security, looking at the database engine can be helpful. There are differences between the popular database engines MyISAM and InnoDB.
MyISAM is perfect for large databases where there are many read operations and very few write operations. The technical term for such an area of application is data warehousing. The advantage of this is that a MyISAM database provides fast results in reading operations and can handle extremely large amounts of data very well. The downside: Foreign keys and transactions are not supported. Commands like
on update cascade,
on delete cascadeor
begin transactioncannot be used, they will be ignored.
This is possible with the InnoDB database. If you do not want to do without the features mentioned above in your web application, you must select an InnoDB database, which you can purchase at my.world4you.com under Webspace > Database.When you create an InnoDB database, it is always empty. You can import an existing database via the Export / Import feature in the MySQL Administration.
More information can be found here:Sometimes you may experience problems when developing web applications locally on your computer (on the InnoDB engine) and then uploading them online to another database engine. Therefore, always check the configuration when copying projects between different server environments.
How can I create a backup of my MySQL database?Print article
- Click Export directly on the start page. Here you can highlight your database in blue.
- Then select your export method. Quick/Schnell means that all tables are backed up. Customised/Angepasst means that individual tables can be selected or deselected for backup.
- Then you have to select an export format. We recommend SQL.
- Click OK and the .sql file will be made available for download directly.
Can I directly access the mySQL database from my PC?Print article
No. External access to our databases is not allowed for security reasons. Please use the interface provided by World4You to administer your database.
Alternatively, we can enable a static IP address for external access – this is possible with the Domainserver Pro package. In this case, please contact our support at my.world4you.com under Help / Support > Contact Helpdesk .
Can I use phpMyAdmin?
Why does the phpMyAdmin import deliver an "unknown character set" error?Print article
Since MySQL 5.5.3 there are e.g. the backward compatible, new Unicode standards supporting utf8mb4 encoding. But if an export is made with a new version and tries to import the data into an old MySQL database, this can lead to an error concerning unsupported character encodings. Here's an example:
In this case, it should be enough to open the SQL export replace the line
/*!40101 SET NAMES utf8mb4 */;
/*!40101 SET NAMES utf8 */;
What does SSL actually mean?Print articleSecure Sockets Layers (SSL) are small files that connect a cryptographic key to your data. As soon as SSL is installed on a web server, the https protocol is activated and secure connections from web server to browser are made possible. SSL is considered a new security standard and is used to secure credit card transactions, data transfers and logins.
Does World4You also offer its own SSL/TLS certificates?Print article
Yes. World4You offers a variety of SSL certificates, which you can access on our website under Homepage & Webhosting > SSL Certificates.
The Let's Encrypt Certificate is a certificate that is provided 100% free of charge to all World4You customers. Exclusively for all World4You customers the hosting of this SSL certificate is free. Every three months we take care of the automatic extension. This certificate can be used by any domain owner in the world.
Our standard SSL certificate is a certificate which we request individually for your domain at the certification authority. These certificates have the latest encryption and are regularly updated to the latest security standards when available. In any case, both certificates ensure that your website can be displayed as safe and no more browser warnings are issued.
The Premium SSL certificate is also requested individually for your domain and also ensures that your homepage can be displayed as safe. In addition, this certificate has its own IP. For example, this is needed for payment modules in online shops, if payment methods such as credit card or Sofortüberweisung are being offered.
We also offer the Wildcard SSL package to our customers, which in addition to the standard SSL enhances browser compatibility, gives you a separate IP address and the wildcard certificate for encryption of any subdomains (eg https://subdomain.beispielwebsite.at/).
Will SSL optimise my Google ranking?Print articleYes. Google and other search engines rate SSL-encrypted websites as safe and therefore give a higher score. For the search engine optimisation (SEO) SSL is absolute standard and therefore indispensable.
Do I have to customise my existing website for SSL?Print articleNo. You don’t have to change anything.
Does Let’s Encrypt cost anything in the following year?Print articleNo. Let's Encrypt is also 100% free the following year.
Can I receive and send emails with SSL encryption?Print articleYes. World4You supports SSL encrypted communication and recommends its use.
Why is my SSL connection no longer working?Print article
If your email client delivers an error message, this indicates that you are using outdated software. In all likelihood, your software (for example, Windows XP, Outlook 2000/2003) uses an old and security-critical SSL version or does no longer support the current security standard. Using older SSL versions poses a high security risk and virtually eliminates encryption.
In order to solve this problem, please update your applications in order to be able to access the systems again in encrypted form. Until then, access is only possible without encryption. You can disable SSL encryption at any time in your account settings.Our urgent recommendation is a timely update of your software.