General

At my.world4you.com, you can make use of the numerous functions and features of your products. In this category, we have compiled a series of frequently asked questions about your user account.

 

Billing
  • If you have any questions about your payment, please contact our support at my.world4you.com under Help / Support > Contact Helpdesk. Some possible approaches and solutions to your problem are:

     

    • Did you enter your data correctly?
    • Does a pop-up open to complete the payment process?
    • Do you have a pop-up blocker? If so, did you disable it?
    • Do you see a green button that lets you reopen the payment window? If so, can you open the pop-up by clicking on said button?

     

    If these approaches did not help you, feel free to contact our support at any time. You can find it at my.world4you.com under Help / Support > Contact Helpdesk.

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  • The service period of your first invoice is always 1 year. However, as the exact registration date can not be determined when the invoice is issued, the period is always indicated with the current date. In subsequent invoices, the correct service period is being displayed.
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  • You can update your billing address at any time at my.world4you.com under Your User Account > Personal Data.

     

    Once you have updated the data, an email will be sent to the contact email address provided before the change. This email will list the changes you want to make – for the system to accept the new data, you will need to click Confirm Changes.

     

    If you have noticed an error or if you do not want to change the data, you can abort the process at any time. At my.world4you.com under Your User Account > Personal Data you can cancel the change by clicking on Cancel.

     

    A change of country is unfortunately not possible. Please change any other data about the process described above and then contact our team via the support form to customise the country.
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  • Receiving two or more invoices is the correct course of action. The calculations can be distinguished very quickly by looking at the following key data:

     

    • Invoice date
    • Invoice No
    • Service

     

    The invoice date and invoice No can be found on the first page of the invoice. The services as well as an exact overview can be found on the second page.

    www.beispielwebsite.at

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    Domain Registrar

     

    An invoice refers to the domain renewal fee or registration fee for your domain name (e.g., beispielwebsite.at). This amount will be claimed by the registrar. In our invoice, this amount is passed on to you. Upon receiving your payment, we settle the remaining amount with the registry.

    Other services can also be charged, such as a paid domain transfer or trustee service. These costs may be listed on one or multiple invoices since the billing cycles may be different.

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    Webspace

     

    Furthermore, the domain server or web space will be charged. This is the Domainserver package you have ordered with us. This web space is where your website data resides.

    If additional services, e.g., mail space extension, InnoDB, etc., are included in the server, the price of your service may deviate from the regular price.

    There may also be other costs associated with a different server-related service, such as the SSL encryption.

     

    These costs may be listed on one or multiple invoices since the billing cycles may be different.

     

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  • No. The hosting or domain fees already include all the costs of the registry, there are no additional costs for data transfer, support, etc. You will not receive any invoices from nic.at or other registries.

     

    An overview of the domain prices including taxes and fees can be found on our website at Domains > All Domains from A to Z.
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  • Our general contact address for billing inquiries is billing@world4you.com.

     

    If you are already a World4You customer, please open a new ticket at my.world4you.com under Help / Support > Contact Helpdesk. That way, we can make sure to be able to take a closer look at your request.

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