At my.world4you.com, you can make use of the numerous functions and features of your products. In this category, we have compiled a series of frequently asked questions about your user account.
Where can I login to my Control Panel?Print article Do you need help? ✖︎
I get the error "Your account is not linked to any active package". What do I have to do?Print article Do you need help? ✖︎This error/note appears when a World4You account exists, but no domain or Domainserver package is activated. This can be solved by ordering a domain or a Domainserver with your existing World4You account. Immediately after activating these services you can log in to our control panel my.world4you.com.
How can I cancel my account?Print article Do you need help? ✖︎
You no longer need your hosting package or domain? World4You provides an easy and secure way to delete your package in the World4You control panel.
Your package will be cancelled at the end of the billing period. Please note that open claims remain valid even after the termination.Did you know that there is also a possibility of a package downgrade? Our support always looks to find the best possible solution for your needs. If you have any questions about your termination, we ask you to contact our support briefly under Help / Support > Contact Helpdesk.
How can I create and manage a subaccount?Print article Do you need help? ✖︎
With a sub account, you can assign a my.world4you.com sub account with password to individual packages. When logging in with the package number and password, only the administration of this package is possible. This feature is useful if my.world4you.com is used by others. With a sub account it is not possible to manage several packages or to order new packages.
Please contact support via email at email@example.com. Afterwards we will gladly activate the functionality of the sub account for you. Once you have a confirmation from us, you can create it at my.world4you.com under Your User Account > Login Administration > Subaccounts.
This sub account is automatically assigned the associated package ID as the user name. You can set a password for the sub account or generate a random one. Once you click Create Account, the sub account will be set up for you and access to the desired package will be granted.
How can I change the password of my control panel my.world4you.com?Print articleGo to my.world4you.com under Your User Account > Login Administration.
Click Generate Password to create an automatically generated password. You can also choose a password. Please note that the password must meet the following requirements:
- There is a minimum length of 7 characters.
- It must contain numbers and/or special characters. The system accepts these special characters: +=$@#!*-
The password must be re-entered to make sure that the desired password has been used and that no typing mistakes have occurred. Now click Save to save your new password
What can I do if I forget the password for the control panel my.world4you.com?Print articleTo request a new password for your customer account, first open the login screen at my.world4you.com. Then click on Forgot your login?
A new window then opens, asking you to provide at least two of the following for security reasons:
- Customer ID: an 8-digit number, starting with 5
- Bill number: an 8-digit number, starting with 9
- Package number: an 8-digit number, starting with 3
- Domain name: the name of a domain that runs under the account for which you want to request the password.
Once you have entered the information you need, click Send login information.This is a temporary link, which is only valid for 24 hours. If the link has not been used within these 24 hours, a new email must be requested. This email can only be requested once a day. If an error has occurred and you need another password link on the same day, please contact our support team by filling out this online form or via phone by calling +43732/93035.
In the new window you can now set a new password. Click Generate Password to create an automatically generated password. You can also set your own password. Please note that the password must meet the following requirements:
- There is a minimum length of 7 characters.
- It must contain numbers and / or special characters. The system accepts the special characters: +=$@#!*-
The password must be re-entered to make sure that the desired password has been used and that no typing mistakes have occurred. Now click Save to save your new password.my.world4you.com using your customer ID as the user and the newly set password.If you have not received an email, it may be that the email with the password link has landed in your spam/junk/advertising folder. If you can't find your email, it could be that the address you've given us is no longer in use or unavailable. Our recommendation: Set an alternative email address. You will find the corresponding contact data form here. You can then send the completed form to firstname.lastname@example.org.
What can I do if my my.world4you.com account has been disabled?Print article Do you need help? ✖︎Your account has been deactivated. Please contact the support.
This means that your account is disabled and you can not log in to the control panel. You may have entered your password incorrectly 10 times. Alternatively, it is possible that the account has been classified as inactive. Please use our support form or contact us via the World4You Hotline under +43732/93035.
What's the best way to reach out to customer support?Print article Do you need help? ✖︎
The best and most efficient way for us to process your inquiry is via email or ticket. All options can be found on our website.
If you are already a World4You customer, please open a new ticket at my.world4you.com under Help / Support > Contact Helpdesk. We will then process your inquiry as soon as possible. At the same time, we can ensure that we have all the information needed to deal with your problem quickly and efficiently.We ask you to select only one contact method for your request. Multiple inquiries across multiple channels can result in delays in our processing, as this increases internal organization and communication overhead.
Who can I contact for technical questions?Print article Do you need help? ✖︎
Is there a way to get even faster support?Print article Do you need help? ✖︎
What information should I have available when I call World4You Support?Print articleIf you contact World4You Support, please have your customer ID number and (for billing enquiries) your invoice ID ready. That way, we can ensure the most efficient processing of your request. If you have lost your customer ID, we will need the name of your domain.
My payment is not working - what can I do?Print article Do you need help? ✖︎
- Did you enter your data correctly?
- Does a pop-up open to complete the payment process?
- Do you have a pop-up blocker? If so, did you disable it?
- Do you see a green button that lets you reopen the payment window? If so, can you open the pop-up by clicking on said button?
How long is the service period of the initial invoice?Print article Do you need help? ✖︎The service period of your first invoice is always 1 year. However, as the exact registration date can not be determined when the invoice is issued, the period is always indicated with the current date. In subsequent invoices, the correct service period is being displayed.
How do I change my billing address?Print article Do you need help? ✖︎
Once you have updated the data, an email will be sent to the contact email address provided before the change. This email will list the changes you want to make – for the system to accept the new data, you will need to click Confirm Changes.If you have noticed an error or if you do not want to change the data, you can abort the process at any time. At my.world4you.com under Your User Account > Personal Data you can cancel the change by clicking on Cancel.A change of country is unfortunately not possible. Please change any other data about the process described above and then contact our team via the support form to customise the country.
Why am I receiving multiple invoices per year for my domain?Print article Do you need help? ✖︎
Receiving two or more invoices is the correct course of action. The calculations can be distinguished very quickly by looking at the following key data:
The invoice date and invoice No can be found on the first page of the invoice. The services as well as an exact overview can be found on the second page.
- Invoice date
- Invoice No
An invoice refers to the domain renewal fee or registration fee for your domain name (e.g., beispielwebsite.at). This amount will be claimed by the registrar. In our invoice, this amount is passed on to you. Upon receiving your payment, we settle the remaining amount with the registry.
Other services can also be charged, such as a paid domain transfer or trustee service. These costs may be listed on one or multiple invoices since the billing cycles may be different.
Furthermore, the domain server or web space will be charged. This is the Domainserver package you have ordered with us. This web space is where your website data resides.
If additional services, e.g., mail space extension, InnoDB, etc., are included in the server, the price of your service may deviate from the regular price.
There may also be other costs associated with a different server-related service, such as the SSL encryption.
These costs may be listed on one or multiple invoices since the billing cycles may be different.
Does the registrar charge me any additional domain costs?Print article Do you need help? ✖︎
No. The hosting or domain fees already include all the costs of the registry, there are no additional costs for data transfer, support, etc. You will not receive any invoices from nic.at or other registries.An overview of the domain prices including taxes and fees can be found on our website at Domains > All Domains from A to Z.
I have questions about my invoice. How can I get help?Print article Do you need help? ✖︎